Why Communication Matters
Key Benefits of ShopOfficer Communication
Outbound Text & Email Updates
Send service reminders, appointment confirmations, and pickup notifications with a click.
Keep customers in the loop without constant phone calls.
Automated Status Notifications
Customers get notified when their car is checked in, inspected, or ready for pickup.
Reduces 'Is my car ready yet?' calls and saves staff time.
Integrated with Workflow
All communications are linked to the job, so nothing gets lost.
Advisors and technicians always know what the customer has received.
Faster Digital Approvals
Send estimates by text or email.
Customers can view and approve jobs right away, helping you start work faster
Professional Email Templates
Pre-built templates for confirmations, reminders, and follow-ups.
Keeps communication polished and on-brand.
Example Scenarios
Estimate Approval
Service advisor emails an inspection with photos → customer reviews on their phone and approves instantly
Pickup Notification
The system auto-sends a text when the car is ready → no waiting for callbacks.
Service Reminder
A week before an oil change is due, a reminder email goes out automatically → increasing repeat business.
Frequently Asked Questions
